Bodylab Store
Last Updated: 26 June 2026

At Bodylab Store (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly and in accordance with UK data protection law.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or purchase from www.bodylabstore.co.uk.

  1. Data Controller

The Data Controller is:

Body Lab Store | 5 Brayford Square London E1 0SG, United Kingdom

Email:
info@bodylabstore.co.uk

Website:
www.bodylabstore.co.uk

  1. Information We Collect

When you use our website we may collect:

Identity Information

  • Name
  • Billing address
  • Delivery address

Contact Information

  • Email address
  • Telephone number

Order Information

  • Products ordered
  • Order history
  • Payment status
  • Delivery information

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Cookie identifiers

Website Usage

Information about how you use our website including:

  • Pages visited
  • Time spent on pages
  • Clicks
  • Referring websites
  1. How We Collect Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to emails
  • Contact customer support
  • Browse our website
  • Accept cookies

We may also receive information from payment providers and delivery companies relating to your order.

  1. How We Use Your Information

We use your personal information to:

  • Process your orders
  • Deliver purchases
  • Process refunds
  • Respond to enquiries
  • Prevent fraud
  • Verify transactions
  • Improve our website
  • Maintain customer accounts
  • Comply with legal obligations

Where you have consented, we may also send marketing communications.

  1. Lawful Basis for Processing

Under the UK GDPR we rely on the following lawful bases:

Contract

To fulfil your order and provide customer support.

Legal Obligation

To comply with tax, accounting and consumer legislation.

Legitimate Interests

To:

  • Prevent fraud
  • Secure our website
  • Improve customer experience
  • Analyse website performance

Consent

For marketing communications and non-essential cookies.

You may withdraw consent at any time.

  1. Payment Processing

Payments are processed securely by authorised third-party payment providers.

We do not store your full payment card details.

Your payment information is handled directly by the payment provider in accordance with their own privacy policies.

  1. Delivery Providers

To deliver your order we share relevant information with delivery providers including:

  • Name
  • Delivery address
  • Email address (where required)
  • Telephone number (where required)

Only information necessary to complete delivery is shared.

  1. Service Providers

We may share personal information with trusted service providers including:

  • Payment processors
  • Courier companies
  • Website hosting providers
  • IT support providers
  • Fraud prevention providers
  • Analytics providers
  • Professional advisers where legally required

All providers are required to protect your information appropriately.

  1. Marketing

If you subscribe to marketing communications, we may contact you by:

  • Email
  • SMS (where consent has been given)

You can unsubscribe at any time by:

  • Clicking the unsubscribe link
  • Replying STOP to SMS (where applicable)
  • Contacting us directly
  1. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Keep your shopping basket active
  • Improve website functionality
  • Analyse website traffic
  • Detect fraud

You can manage cookie preferences through your browser or our cookie banner.

  1. Analytics

We may use website analytics tools to understand:

  • Website performance
  • Visitor behaviour
  • Popular pages
  • Technical issues

These services may collect anonymised or pseudonymised information.

  1. Fraud Prevention

To protect our customers and business we may process personal information to:

  • Detect fraudulent transactions
  • Prevent payment abuse
  • Investigate suspicious activity
  • Protect website security
  1. Data Retention

We retain personal information only for as long as necessary.

Order information is generally retained for at least six years to comply with UK accounting and tax legislation.

Information may be retained longer where required by law or to resolve disputes.

  1. International Transfers

Some service providers may process information outside the UK.

Where this occurs we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

  1. Your Rights

You have the right to:

  • Access your information
  • Correct inaccurate information
  • Request deletion where applicable
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

 

  1. Security

We use appropriate technical and organisational measures to protect your information including:

  • SSL encryption
  • Secure payment processing
  • Restricted staff access
  • Website security monitoring
  • Regular software updates

No method of internet transmission is completely secure, but we take reasonable steps to protect your information.

  1. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

  1. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

  1. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Email: info@bodylabstore.co.uk

Website: www.bodylabstore.co.uk